Shipping policy

Website Name: British Elegance – britishelegance.com

Country of Sale: United Kingdom

Contact Information :

This policy is designed to clearly explain our shipping procedures. By placing an order with British Elegance, you agree to the practices set out in this policy.

Delivery Timeframes

  • Free Tracked Shipping: Available on all orders within the United Kingdom.
  • Estimated Delivery: Between 7 and 14 working days (Monday to Friday).

We work with reputable carriers to help ensure timely delivery.

Order Processing Times

  • Processing Time: Orders are processed within 1–3 working days, Monday to Friday.
  • Order Cut-off Time: 23:00 (UK time, GMT).
  • Weekend Orders: Orders placed at the weekend are processed on the next working day.

Postage Fees

  • United Kingdom: Free delivery on all orders.
  • No Hidden Charges: All costs are shown clearly at checkout.

Delivery Conditions

  • Reliable Delivery Partners: We dispatch via trusted partners such as Royal Mail, Evri and DPD.
  • Parcel Insurance: All shipments are insured. Please contact customer support if your parcel is lost or damaged in transit.
  • Eco-friendly Packaging: We use sustainable packaging materials where possible.

Tracking Instructions

  • Tracking Details: After dispatch, you will receive an email with the carrier name and tracking number.
  • Track Your Order: Follow your parcel via our tracking page by entering your tracking number.
  • Support: Our team is available to help with any tracking questions.

Order Cancellation & Address Changes

  • Change of Delivery Address: We cannot amend the address once an order is in transit. For changes, contact us within 24 hours of placing your order at  support@britishelegance.com
  • Order Cancellation: Cancellations are possible before dispatch. Please contact us promptly to prevent dispatch.

Parcels Damaged in Transit

  • If a parcel arrives damaged, please refuse delivery where possible and contact our customer service. If the parcel was delivered in your absence, email  support@britishelegance.com for assistance.

Contact Information :